Shibuya-mart accept 30 days return of receipt of shipment.
Returned item must be unused and in the same condition that you received (Original packaging).
Some products may have different policies or requirements, please see below for products under special categories, or contact Shibuya-mart Customer Service for further assistance.
Food, Drinks, and Consumables,
Fresh Grocery, Perishables Goods,
Intimate or sanitary goods,
Hazardous materials,
Flammable liquids or gases.
Shibuya-mart process your return request within 1 - 3 business days.
If you receive those products,
Defective
Damaged
Expired
Quality issue
You may request to return the product and eligible for a pre-paid return label.
Then, You have the option for a refund or a replacement based on our stock.
Not eligible for a return:
Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering.
Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return, unless product is defective or have quality issue.
Products that are missing parts, missing or altered labels, missing or altered serial number.
Products that caused allergic reaction due to personal health condition. If you are not familiar with the product, we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product.
Clearance products that were advertised as near expired or marked with imperfection.
In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return, unless product is defective or have quality issue.
All sales are final and cannot be refunded or exchanged. Items due to transit damage may be subject to return after inspection.
If you are returning the product due to the following reasons, we will send you a free return shipping label:
• Product was damaged during shipping
• We sent you the wrong item
• Product is expired upon delivery
• Product is defective or have quality issue.
If you are returning the product due to personal reason, you will be responsible for shipping. Reasons such as:
• Purchased wrong item, wrong size, wrong color, etc.
• Purchased too many, or no longer need it
• Unable to use the product due to allergic reaction. (Eligible products only)
• Don’t like the product, buyer’s remorse, etc.
Refunds
Once we have received your returns, it may take up to 1-3 business days to inspect and process your RMA.
Your refund will be issued to the original of your payment that the order was placed.
Please allow the bank may take up to 3-5 business days to process your refund from the date that i was issued by Shibuya-Mart.